FAQ
Frequently Asked Questions
What are the requirements when renting a vehicle from Kenings?
The great thing about renting from Kenings is that we are not overly strict in our rental requirements.
To rent a vehicle from Kenings, you need to have a valid driver’s licence and a credit card that is in the name of the person picking up the vehicle.
Are there any age requirements when renting a vehicle?
The only age requirement Kenings imposes is that the driver of the vehicle must be 21 or older and must have held a driver’s licence for at least two years. If the driver is younger, there will be a Young Drivers surcharge. (Applies to International Drivers as well).
Will you accept my credit card?
Kenings accepts all major credit cards including MasterCard, Diners Club, American Express and Visa, as long as the credit card is in the name of the renter. Please note: Kenings does require a hold on the credit card to cover the excess which will be released back to you once the vehicle is returned. Other methods of payment for the rental are accepted, however, a credit card is needed for the hold.
How is the daily rental charged?
Rental charges are calculated in a 24-hour period (24 hours = 1-day rental). For example: if a vehicle is collected at 08:00 am on Monday and returned at 08:00 am on Tuesday, that is one day. If a vehicle is collected at 08:00 on Monday and returned at 10:00 am on Tuesday, the rental period is two days.
What is the difference between Standard and Super Cover?
1) Standard Cover: The client is responsible for a limited liability amount (Excess) in case of damage or loss to a Kenings vehicle.
The daily standard rate is lower; the excess payable for any damage or loss is higher.
2) Super Cover: The client will also be liable for a limited liability amount (Excess) in case of damages or loss.
The daily super rate is higher; the excess payable for any damages or loss is lower.
The above will not apply in case of negligence, the client will be held liable for the full amount of damage (and not just the excess). For example, an accident due to exceeding the speed limit, driving a Kenings vehicle under the influence of alcohol/narcotics, or recklessly.
Can a vehicle be taken across the border
Certain vehicles may enter the following countries:
- Botswana
- Lesotho
- Namibia
- Swaziland
- Zambia
Clients to notify Kenings of any cross-border travel before rental to ensure the required documentation is drawn up and submitted for display at the border.
Fees are applicable as well as over border rules to be adhered to.
Vehicle Inspection?
All rental vehicles are inspected before collection and then again when the vehicle is returned. A pre-rental inspection sheet is completed with the client to document kilometres, damages, and fuel levels, once the vehicle is returned a post-rental inspection sheet will be completed. If any additional damages are documented the client will be charged for the repairs.
Why do I need to provide my flight details?
Providing your flight details ensures that we are aware of your arrival time and can check if there are any delays (in case of delay we will keep your reservation and not label the rental as a “no show”) or early arrivals.
Our Terms & Conditions
How do I pick up my vehicle?
Kenings tries to make it as easy as possible for you to receive your vehicle. You have several choices:
- You can collect your vehicle from our
- We deliver the vehicle to you at your hotel, guest house, bed and breakfast, or home.
- We meet and greet you, in our Kenings uniform with a name board, at the following airports:
- Cape Town International Airport
- R Tambo International Airport
- Lanseria International Airport
- Johannesburg Rand Airport
- King Shaka International Airport
What type of licences are accepted?
We accept all registered South African driver’s licences, as well as international driver’s licences – provided you have had your licence for a minimum of two years.
PDP licences are required for commercial and minibus vehicles if transporting passengers.
What is an additional driver?
Only the person who has signed the rental agreement is authorized to drive the vehicle unless a second driver is listed on the rental agreement. An additional driver surcharge will be levied to cover the additional driver’s liability.
How is fuel / petrol charged?
All rental vehicles are delivered with a full tank of fuel topped up to the maximum level. There are three options when returning the vehicle:
1. The client can return the vehicle full (Kenings will top-up the vehicle).
2. Return the vehicle at any fuel level (Kenings will refuel the vehicle).
3. Purchase a full tank of fuel at the start of the rental.
All refuels and top-ups are recharged at the Government legislated fuel price.
Fuel consumption is billed from depot to depot.
What are the procedures when I have an accident?
In the unfortunate event of an accident, remember the following guidelines:
- Take care of/ get help for the injured.
- Do not admit liability.
- Take down all the particulars of the other driver/s or persons/witnesses involved –
- Name, Identification No, Vehicle Registration, Insurance Details, and Contact Details.
- Notify Kenings immediately.
- Do not have the vehicle towed away unless authorized by Kenings.
- Report the incident immediately to the South African Police – make sure to obtain a Police case number.
- Complete and submit Kenings Accident Claim Form upon returning the vehicle to Kenings or at the time a replacement vehicle is provided.
What other additional charges could be levied?
- Document administration fee – applicable for all rentals.
- One-way drop-off fee – when a vehicle is returned to a different depot.
- Delivery/ Collection fee – applicable if the vehicle needs to be delivered or collected to or from the client and is more than the following radius of our depots: Cape Town – 10 km, Johannesburg – 10 km.
- Excess liability – in the event of damage or loss of the vehicle.
- Child seat rentals
- Rentals
- Traffic Fine Administration fee – for redirecting a fine into the renter’s name.
- Claim Handling Fee
- Damages that are not covered by the excess.
- Roof rack, tow bars (certain vehicles).
Rental Extensions?
Rentals can be extended. Client to contact Kenings for amendments to be made.
What happens if I receive a traffic fine?
Upon receipt of the traffic fine, Kenings will redirect the fine into the driver’s name. We will then debit your credit card for an administration fee of R310.00. Kenings will provide a copy of the fine as well as the recharge amount via email.
