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Frequently Asked Questions

Terms and Conditions

 

Accident Claim Form

 

 

  • What are the requirements when renting a vehicle from Kenings?

    The great thing about renting from Kenings is that we are not overly strict in our rental requirements.
    To rent a vehicle from Kenings, you need to have a valid driver’s licence and a credit card that is in the name of the person picking up the vehicle

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  • How do I pick up my vehicle?

    Kenings tries to make it as easy as possible for you to receive your vehicle. You have a number of choices:

    • You can collect your vehicle from our offices
    • We deliver the vehicle to you at your hotel, guest house, bed & breakfast or home
    • We meet and greet you at the following airports:
      • Cape Town International Airport
      • O.R Tambo International Airport

     

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  • Are there any age requirements when renting a vehicle?

    The only age requirement Kenings imposes is that the driver of the vehicle must be 23 or older.. If the driver is younger, there will be a Young Drivers surcharge. (Applies to International Drivers as well).

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  • What types of licenses are accepted?

    We accept all registered South African driver’s licenses, as well as international driver’s licenses – provided you have had your license for minimum of two (2) years. PDP licenses are required for commercial and mini bus vehicles.

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  • What types of licenses are accepted?

    We accept all registered South African driver’s licenses, as well as international driver’s licenses – provided you have had your license for minimum of two (2) years. PDP licenses are required for commercial and mini bus vehicles.

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  • What is an additional driver?

    Only the person who has the signed the rental agreement is authorized to drive the vehicle unless a second driver is listed on the rental agreement. An additional driver surcharge will be levied to cover the renter’s liability.

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  • How is the daily rental charged?

    Rental charges are calculated in 24 hour period (24 hours = 1 Day). E.g.: Collection: 08.00am Tuesday and returned at 10.00 am Wednesday, the rental period is 2 days.

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  • How is fuel / petrol charged?

    All rental vehicles are delivered with a full tank of fuel topped up to the maximum level. There are three options when returning the vehicle:

    • The customer can return the vehicle full (Kenings will top up the vehicle)
    • Return the vehicle at any few level (Kenings will refuel the vehicle).
    • Purchase a fuel tank of fuel at the start of rental.

    All refuels and top ups are recharged at the Government legislated fuel price. Fuel consumption is billed from depot to depot.

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  • What is the difference between Standard and Super Cover?
    • Standard Cover: The customer is responsible for a limited liability amount (Excess) in case of damage or loss to a Kenings vehicle.
      The daily standard rate is lower; the excess payable for any damage or loss is higher.
    • Super Cover: The customer will also be liable for a limited liability amount (Excess) in case of damages or loss.
      The daily super rate is higher; the excess payable for any damages or loss is lower.

    The above will not apply in case of negligence, the customer will be held liable for the full amount of damage (and not just the excess). E.g.: Accident due to exceeding the speed limit, driving a Kenings vehicle under the influence of alcohol/narcotics or recklessly.
    For further details please refer to our Terms and Conditions.

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  • What are the procedures when I have an accident?

    In the unfortunate event of an accident, remember the following guidelines:

    • Take care of/get help for the injured
    • Do not admit liability
    • Take down all the particulars of the other driver/s or persons/witnesses involved – Name, Identification No, Vehicle Registration, Insurance Details and Contact Details
    • Notify Kenings immediately
    • Do not have the vehicle towed away unless authorized by Kenings
    • Report the incident immediately to the South African Police – make sure to obtain a Police case number
    • Complete and submit Kenings Accident Claim Form upon returning the vehicle to Kenings or at the time a replacement vehicle is provided

     Download our Accident Claim Form

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  • Can a vehicle be taken cross the border?

    Certain vehicles may enter neighboring South African countries. Customers to notify Kenings of any cross-border travel prior to rental to ensure the required documentation is drawn up and submitted for display at the border. Fees are applicable as well as over border rules to be adhered to.

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  • What other additional charges could be levied?
    • Document administration fee (applicable for all rental).
    • One way drop off fee – for rentals returning to a different depot to the collection depot).
    • Delivery / Collection fee – applicable if the vehicle needs to be delivered or collected to or from the customer and is more the following radius of our depots:
      • Cape Town – 10 km
      • Johannesburg – 10 km
    • Excess liability – in the event of damage or loss of the vehicle.
    • Child seat rentals
    • GPS rentals
    • Traffic Fine Administration fee – Admin fee for redirecting a fine into the renters name.
    • Roof rack, tow bars (certain vehicles)

     

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  • Vehicle Inspection?

    All rental vehicles are inspected prior to collection and then again when the vehicle is returned. A pre-rental inspection sheet is completed with the customer to document kilometers, damages and fuel levels, once the vehicle is returned a post- rental inspection sheet will be completed. If any additional damages are documented the customer will be charged for the repairs.

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  • Rental Extensions?

    Rentals can be extended, Customer to contact Kenings for amendments to be made.

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  • Rental Extensions?

    By providing your flight details ensures that we are aware of your arrival time and can check if there are any delays (in case of delay we will keep your reservation and not label the rental as a “no show”) or early arrivals.

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  • What happens if I receive a traffic fine?

    Upon receipt of the traffic fine, Kenings will debit your credit card for the fine amount and administration fee of R210.00. Kenings will provide a copy of the fine as well as the recharge amount via email.

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